EXPLORING THE TRIALS AND TRIUMPHS OF CHENNAI'S FREIGHT FORWARDERS

DOI: https://doie.org/10.1101/ES.2024373950

N HARSHINI, AKASH MURUGAN, PRAKASH, VS POOJA, SANTHAKUMAR, DR. AL CHIDAMBARAM

Keywords:

Freight forwarders, Logistics, Technology, Challenges, Responsibilities.

Abstract:

The seamless management of the supply chain is contingent upon the efficiency and efficacy of logistics operations in the ever-changing global trade and commerce scene. The study presented in this abstract aims to provide a thorough analysis of the various factors that impact the performance of logistics. These factors include the role and difficulties faced by freight forwarders, the effects of aging on infrastructure and technology, the impact of income on delivery performance, and the potential benefits of automation in improving logistical efficiency. To examine the function of freight forwarders in logistics and shed light on the many duties and difficulties they face. In the logistics ecosystem, freight forwarders act as pillars, coordinating the complex dance of moving commodities across international borders. This research aims to offer insights into optimizing their contributions to effective logistical operations while managing the intricacies of global trade dynamics by closely examining their roles, duties, and challenges. Infrastructure and technology can create obstacles to the smooth flow of information and commerce as they get older. This study aims to identify opportunities for revitalization and modernization to correspond with the changing needs of the logistics industry by analysing how the age of infrastructure and technology effects logistical operations and innovation adoption. Additionally, in order to better understand the critical role that timely delivery plays in customer satisfaction and corporate competitiveness, this research aims to identify the connection between income levels and on-time delivery performance. This study intends to shed light on socioeconomic aspects influencing delivery dependability by studying the link between respondents' income levels and on-time delivery performance. The analysis will provide significant insights for improving service quality and performance.

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